We want you to be happy with your purchase. If you're not, just return the product to us or to one of our shops, following the instructions above, and we'll exchange or refund it. Please see below for products excluded from this policy.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.
Proof of purchase
You may return items to our shops for refund or exchange even if you've mislaid the receipt or delivery note. Please note though, that any refund will be at the discretion of our shop staff, and will normally be given in gift vouchers to the value of the current selling price. Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase.
Condition of returns
It's important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. We don't have a set time limit on returns, but if you change your mind about your purchase, it can make your return easier and quicker to administer if you bring the item back as soon as possible.
We'll refund any delivery charges you've paid, provided you return the full order (UK orders only).